FAQ

Q - What is the best way to contact you?

A - We do our best to answer any questions as quickly as possible. The best way to contact is is via  our email,info@novojuery.com

 

Q - When will my order be shipped?

A - Your order will be shipped within 1 to 3 business days.

 

Q - How long will it take for my order to arrive?

A - For the free standard shipping , your package should arrive within  7 and 10 business days. Please note that we have no control over unexpected delays at your country's customs or post office.

 

Q- It's been over 25 days and I still haven't received my order, where’s my package?

A- If your order was not a pre-order, then there is a chance your package is delayed by your country's customs or local post office. In this case please contact us so we can find a solution.